How to shop online

Once you have selected the items you would like to purchase, you are ready to place your order. You will proceed through a series of five steps.

1) Your shopping cart contains all of the items you selected while shopping. During this step, you can add or delete items, change quantities, and enter coupon codes.

Once you decide you are finished adding products you can proceed to "Checkout" by using the button on the bottom of the Web page.

2) You are asked to enter an email address and sign in as a guest or returning customer.

3) You are asked to provide your shipping address, billing address, and payment information.

4) You will choose you shipping option.

5) You will see a summary of your order. The last step is to for you to confirm and place your order. You may print this order summary for your records if you desire.

Once your order is placed you will receive an order confirmation through the email address provided in Step Two, with the details of your order. You will then receive a follow up email when your order ships and your credit card is charged, as well as a tracking number so you can check the status of your order on www.ups.com.

 

How to search for products

You can click on the product category on the left side of the screen to browse the various products or use the search tool located in the upper right corner of each page. Simply enter the name or keyword of a product and click "Go."

 

How to find products not available online

John Deere Gifts carries only selected John Deere Licensed Products. You may have seen or heard of products which are currently not available on the Web site. To find these products, we encourage you to use our Dealer Locator (link here) to find the nearest John Deere dealership.

Please keep in mind that each dealership's licensed merchandise does vary. You can also visit or contact our corporate store, The John Deere Store, in Moline, Illinois. Please visit the following web page for more information on The John Deere Store:
http://www.JohnDeereStore.com

 

Payment options

We accept the following credit cards: Visa, Master Card, American Express and Discover.

If you have a question about credit card charges relating to your account (such as refunds, issued credits, etc.), you can sign in to your account to view account history or contact Customer Service via email.

 

Taxes

We follow a conservative accounting policy and must collect applicable state sales taxes on all orders.

 

Canceling an order

To cancel an order, you must have placed your order as a registered user.
Please be aware that we begin processing your order as soon as possible. For this reason, we ask that you cancel your order the same day it was placed for the best chance of catching the order before it ships. Simply email Customer Support and make sure to include your name and order number.

 

Gifts

John Deere Gifts is the ideal place to buy gifts for everyone on your list. We offer gift wrapping service on most items in our online store. To wrap your John Deere Gifts order, select the box next to "Wrap your John Deere Gifts store items and enclose a personalized gift card." when you place your order. A charge $3.99 per order plus $2.99 per item will be applied to your grand total.

Riding toys and wagons CANNOT be gift-wrapped and if these are included in an order the total wrapping charge will be calculated excluding ride-on toys and wagons. If you would like to send gifts to multiple recipients, please place a separate order for each recipient.

If an item we know to be a gift is returned, the gift recipient will be able to make an exchange. If the new item costs more or less than the original, the recipient needs to provide their credit card. The card will be charged for the new items and credited for the previous item(s). The gift recipient can make an exchange by contacting Customer Service or by filling out the form on the back of the packing slip.

Gifts cannot be returned for cash.
Gift wrapping charges and shipping charges are not refundable.

We only accept returns and exchanges on products purchased through the John Deere Gifts online store. All returns for products not purchased through John Deere Gifts must be returned to the place of purchase.